CGC Trading Cards Help Center
General Submission FAQs
Where is CGC Trading Cards located?
CGC Trading Cards is part of the Certified Collectibles Group, which is headquartered in Sarasota, Florida, USA, with an ~130,000 square-meter campus of secure buildings. In the UK, Certified Collectibles Group - International UK Limited (CCG UK), an affiliate of CGC Trading Cards, operates a submission office in Bloomsbury, London.
How do I submit trading cards for certification in the UK?
CGC Trading Cards Collector members may submit their cards directly. Join today!
Once you are a member, you can schedule an appointment to drop off your submissions at CGC Trading Cards' London office, or you can ship your submissions to the London office.
To schedule an appointment to drop off at the London office:
Contact CGC Trading Cards in the UK at +44 (0) 20 3968 3848 or at [email protected]. You must schedule an appointment to submit in person.
To arrange a shipment to the London office:
The submitter is responsible for selecting the carrier and level of insurance. CGC Trading Cards is not liable for losses or damage to cards in transit. Shipments should be addressed to:
Certified Collectibles Group - International UK Limited
69 Southampton Row, Second Floor
London, United Kingdom
Note: Submissions sent through the mail must be delivered to CGC Trading Cards' London office during normal business hours.
To arrange a shipment from the London office:
Fill out the UK Return Shipping Form, which can be found here. Make sure to:
- Enter all information requested in the form.
- Select your own carrier (which requires a completed shipping label) or authorize CGC Trading Cards to arrange shipping and insurance according to the rate table in the form (recommended).
- Make sure you sign your form.
- Include the completed form with your submission.
Note: If a UK Return Shipping Form is not included with a submission, CGC Trading Cards will hold the cards at its London office for pick-up. Payments are accepted by Visa, Mastercard, American Express and electronic transfer. CGC Trading Cards has online payment portals to make it easier for clients to pay securely by credit card. To learn more, click here. Many Authorized Dealers in the UK also accept submissions from the public.
How does Brexit affect submissions to CGC Trading Cards?
Submissions to CGC Trading Cards from customers located outside of the UK may be subject to import duties upon arrival in the UK. Customers are responsible for all costs, including any import duties, incurred when shipping to CGC Trading Cards in the UK. (CGC Trading Cards covers all shipping costs between its London office and its US headquarters.)
The London office will not ship submissions to customers in the EU. Customers located outside of the UK will need to make their own arrangements to pick up collectibles from CGC Trading Cards' London office.
EU customers may also consider submitting directly to CGC Trading Cards' US headquarters. For more information, visit NGCcoin.com (for coins), PMGnotes.com (for paper money), CGCcomics.com (for comics, magazines and posters), CGCcards.com (for trading cards) or CSGcards.com (for sports cards).
How do I access the submission forms?
To access submission forms, simply log in, click on the profile symbol (head icon) in the upper right corner of the website and click on "My Submissions."
How many cards can I submit at once?
There is a limit of 300 cards per invoice.
How are turnaround times calculated?
Turnaround times reflect the average length of time that we think it will take to complete a submission received today under a given grading tier or service. Turnaround times for individual submissions can vary based on a variety of factors including whether the submission form was completed properly, the submission was packaged correctly, the collectibles require additional research and other reasons.
We strive to provide the most up-to-date turnaround time estimates on our website. For current turnaround times, please visit cgccards.uk/Services
Can I cancel or change my order after my submission has been delivered?
Once your submission is in transit, your order cannot be cancelled or changed. We have already started working on your submission to perform your requested services. No refunds can be given after a submission has been delivered.
Please note that turnaround times are only estimates and are not guaranteed. For current services and fees as well as turnaround times, click here.
When will my payment be processed by CGC Trading Cards?
CGC Trading Cards processes credit card payments at the time a submission is received.
Does CGC Trading Cards image cards that are submitted for grading?
Yes, CGC images all graded cards after encapsulation. These images are available to view at CGCcards.uk/verify. For high-resolution images emailed to you, CGC Trading Cards offers digital imaging for cards submitted under any of CGC Trading Cards' grading and service tiers. This imaging service consists of accurate high-resolution images of the front and back of the card, shown encapsulated in its CGC Trading Cards holder. The fee is £5 and applies to all cards on the submission form.
If I remove my collectible from its CGC Trading Cards holder, what should I do with the label?
If you remove your collectible from its CGC Trading Cards holder, you can return the label to CGC Trading Cards so that the collectible is no longer counted in the CGC Trading Cards Population Report. This helps to make the CGC Trading Cards Population Report more accurate.
Please note that removing a collectible from its CGC Trading Cards holder will void any guarantee provided by the company. If you would like it to be re-encapsulated by CGC Trading Cards, it would need to be submitted for grading as a raw (ungraded) collectible.
Still not finding an answer? Contact CGC Customer Service at (+44) (0) 20 3968 3848 or [email protected].
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